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United Response - Cornwall Supported Employment
Services and organisations that have the Local Offer flash have filled out inclusion information, meaning that they meet the needs of people with Special Educational Needs and Disabilities (SEND)

United Response is a national charity with over 40 years experience in  supporting adults and young people with learning disabilities, mental health needs and physical disabilities to take control of their lives. Cornwall Supported Employment (CSE) is a part of United Response.

CSE support adults and young people with learning disabilities, difficulties, Asperger's and autism (LDD) to take part in work-related activities throughout Cornwall. We have been doing this for over 10 years in Cornwall.

We offer one to one mentoring/job coaching, specialised accessible training, work clubs, work placements/tasters and provided in-work support. We encourage people to start thinking about what getting paid work means to them, offering pre-employment support and then support after they get a job.

We work with employers to ensure the people we support can access meaningful volunteering, fantastic work placement opportunities which lead into paid jobs. For many, the support has led to life-changing experiences and opportunities.

Matching employment opportunities to the skills and interests of people we support is crucial to success. Supporting employers to understand the business case for employing someone with a disability and offering on going in-work support to them through our Job Coaches facilitates many work opportunities for people we support, and creates happy employers! We also offer specialised mentoring training/disability awareness training for businesses to help them diversify their workforce with the skills they need to do so.

How are we funded?

We do this through lots of programmes of support, funded through different sources. These enable us to offer free support to people and employers who need support.

We're currently providing support under the Ambitions project . This offers training in all aspects of employability to young people aged 15-24 who have a learning difficulty, disability, Asperger's or Autism and who are not in education employment or training (NEET) or who are at risk of NEET. 

For young people 16-24 with an educational healthcare plan (EHCP) we offer Supported internships. This will involve training in all aspects of employability, work tasters and work experience in real situations with the aim of progressing you towards paid work.

We are also partners in the National Big Lottery 'Building Better Opportunities' programme for those aged 18+ in both North Cornwall Atlantic to Moor (Newquay up to the Devon Border) and the West under the Who Dares Works covering Penzance to Lands End, Helston, Hayle and St Ives. This programme is designed to help people address their barriers (both in their personal life through signposting to the appropriate organisation and in progressing towards being more active in the community and gaining sustainable work.

We work in partnership with other agencies to deliver these and secure the funding through providers who believe in what we do and want to help individuals with LDD in Cornwall to find work.

Once in work we can apply to Access to Work t ensure sustainability & offer support through people’s personal budgets / direct payments.

Eligibility to access our funding depends on where people live and their current status, it is not guaranteed and as such, the numbers of people we can support at any time is dependent on this.

Who to contact

Contact name
Tracey Chater
Contact position
Service Manager
01872 250150
Parent organisation
United Response

Where to go

Cornwall Supported Employment
Ella Court
Truro Business Park

We support people who have learning disabilities and employers throughout Cornwall. Our job coaches work out in the community to support people on a one to one basis at a venue comfortable to them. The address above is our main office base only.

Time / date details

When is it on?
Open Monday to Friday 09:00 - 16:00; flexibility for supporting people in work related activities.

Other details


Table of costs
Table of costs
AmountCost Type
See below Per Hour
See above for information in description - some free programmes and some suport through personal budgets - contact us for further details.


Age ranges
From 16 years
Referral required
Referral details

Please contact us to find out more about our supported employment service or complete the attached referral form and we will get in touch with you.

Inclusion details

Saint Piran's Flag
How we make our service inclusive

We are a specialist service supporting both young people and adults throughout Cornwall to access and participate in work related activities. Our Job Coaches / Mentors are all experienced in suporting and have had training for supporting people with LDD. They undergo person centred training, TSI (Training in systematic instruction, active support training and have a strong disability perspective enabling them to support people's individual access requirements and needs. All our paperwork is easy read, including our accredited training programme - The Way to Work - and our work clubs are run specifically taking into account the needs of people being suported with higher ratios of support. Our office /meetings are held in accessible venues, and meetings / support is arranged to suit the person's needs, offering one to one support where needed.

Staff SEND experience

Our staff have training in epilepsy where required to do so, and experience of making services accessible through using a variety of differing communication techniques. We have UR Consultants (people we employ who have learning difficulties or learning disabilities themselves) and they support us in our 'Easy read' translation service and at Disability awareness training events.

How our service supports providers / schools / colleges

We work with main stream and special schools and colleges closely and are developing good links to provide integrated tailored support to young people, and are currently delivering supported internships with young people coming out of college who are looking for a different option.

Support at key transition points

We are delivering Supported Internships & the Ambitions project both of which are aimed at young people up to the age of 24. We work with the special schools & colleges & have links with CSW transitions team to ensure the young people of Cornwall can access the opportunities available.

Other local or national support

Please see our United Response Cornwall Supported Employment webpage for details.

Resolving disagreements, mediation and making complaints

We have a comprehensive complaints procedure and an accessible process for making comments / complaints about our service. We also enable people to have access to a 3rd party should they not be happy with the resolution of complaints. This is intergral to our complaints process and forms are in easy read for people we support.

Last updated: 09/08/2019

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