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Multi-Agency Referral Unit (MARU)
Services and organisations that have the Local Offer flash have filled out inclusion information, meaning that they meet the needs of people with Special Educational Needs and Disabilities (SEND)

I am concerned about a child's safety; what should I do?

If you wish to report an incidence of abuse or neglect, please contact the Multi Agency Referral Unit (MARU).

The MARU provides a multi-disciplinary response to concerns about the welfare or safety of a child.

What is the Multi-Agency Advice Team (MAAT)?

The Multi-Agency Advice Team (MAAT) is a multidisciplinary team within the MARU. The MAAT provides advice and consultation in cases where the LSCB threshold for statutory social work intervention is not met. The MAAT gathers more information and considers those cases that are on the cusp of the threshold criteria for social work.

The MAAT advises on how best to meet the needs of children and families, including through the Common Assessment Framework (CAF) or Early Help Assessment and a Team Around the Child (TAC) or Team Around the Family (TAF). The MAAT supports the LSCB strategy to prevent escalation of needs by providing the right help at the right time by the right service.

The effectiveness of the MARU and MAAT is dependent upon the quality of information provided by professionals at the point of contact.  The LSCB has set the standard for the quality of information at the point of contact by providing an inter-agency referral form. The form is available through the LSCB website or on request and should be used when making contact with the MARU.

Consultation line for practitioners

The MAAT also provides an advice and consultation line for frontline managers and practitioners.

Practitioners can seek advice and guidance using the consultation line. Practitioners should have first consulted their line manager/supervisor and/or designated safeguarding lead before contacting the MAAT.

However, if you have clear evidence about actual or likely risk of harm to a child please contact the MARU without delay.

Who to contact

0300 1231 116

For urgent referrals after 17:15 or at the weekend call the Out of Hours Service on 01208 251 300

Where to go

New County Hall

Inclusion details

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