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St Austell Information Service

The following services are available from the main reception

  • View current planning applications (public registers) – online using the public computers
  • A planning officer is only available via prior appointment
  • Pick up planning or building control application forms
  • Drop in a planning or building control application

Council payments taken

Cash, cheque and card payments are taken during normal opening hours.

You can use the links below to make an online payment:

Specialist Council advisors available

Council tax

Council Tax advisors from 9am-5pm Monday, Wednesday, Thursday, Friday.


We no longer have specialist advisors at the St Austell Information Service.

For help with your Housing Benefit or Council Tax Support query, please go to view our benefits pages or email or call 0300 1234 121.  


By appointment only please phone 0300 1234 161

Other services available

Citizens Advice Cornwall

Opening hours are Monday and Wednesday 10am-12.15pm. The number to phone for appointments outside of the drop in session is 03444 111444.

Stonham Home Group

Every Monday 2.30pm–3.30pm opening times maybe subject to change or cancellation allowing for staff cover (not open on Bank and Public Holidays). Advice line 07710 709527 (Lines open 9am-noon Mon-Fri) Email:

Public Access PC 


Rubbish and recycling

We have a small amount of stock of recycling sacks and boxes available from this Information Service.  Although we can’t guarantee availability but we can order on your behalf or you can order direct using our request recycling equipment/recycling containment online form.

Seagull proof bags available at a cost of £3.50. Each reusable bag will hold three black rubbish sacks.


Free customer parking is available at this Information Service.

Who to contact

0300 1234 100

Where to go

St Austell Information Service
Penwinnick Road
St Austell
PL25 5DR
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