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Number One - Short Break Service
Services and organisations that have the Local Offer flash have filled out inclusion information, meaning that they meet the needs of people with Special Educational Needs and Disabilities (SEND)

The Number One short break service can offer a regular pattern of short breaks in East Cornwall to children and young people with a learning disability and complex needs between the ages of five to eighteen.

We provide a warm, friendly and safe environment, recognising and responding to the unique individuality of each young person. We promote independence, build self esteem and develop confidence in a relaxed and friendly manner.

At Number One we have a range of play and leisure activities that are both stimulating and can enhance and broaden the young person's experiences. We work closely with parents and carers, schools and other agencies to provide a multi agency approach

Who to contact

Contact name
Tamsin Moorhouse
Contact position
Short Breaks Manager
Telephone
01579 344623
E-mail
Tamsin.moorhouse@cornwall.gov.uk
Website
https://www.cornwall.gov.uk/.../#Numberone

Where to go

Name
Number One
Address
Charter Way
Liskeard
Postcode
PL14 3XB

Other details

Availability

Age ranges
From 5 years 0 months to 17 years 11 months
Referral required
Yes

Inclusion details

Saint Piran's Flag
How we make our service inclusive

Children are referred to the service through their social worker who will also assess the level of support needed.

The building has many adaptations to enable access for young people with a variety of needs.

Staff SEND experience

The management team in the home consists of a Manager, Deputy Manager and Senior Residential Care Worker. The manager & deputy manager have extensive learning disability experience and are qualified at post graduate; graduate in nursing and teaching and Level 5 Leadership & Management & residential childcare. The team of care staff are Level 3 qualified in relevant childcare qualifications as a minimum and are skilled in supporting young people with autism, disabilities and complex needs including challenging behaviour.

How our service supports providers / schools / colleges

Number One works closely with schools and colleges in order to provide the best possible care for all  young people who access our service. We attend educational reviews as well as Child in Need reviews etc and representatives from schools attend Short Break reviews whenever they are able.

Support at key transition points

The home supports children and families at key transition points by adopting a person centred approach. Key transitions include introductions to the home; changes in educational provision and preparation and transition into adulthood, or a placement change.

The staff are skilled in capturing the views and wishes of the young person and work in collaboration with the multi-agency team to ensure transition plans are child led and outcome focussed.

 

Other local or national support

Information is available in the home for parents and children in regard to resources in the local community and parents are able to access information from the Family Information Service and Council for Disabled Children. The home is registered and regulated by Ofsted and parents and children are fully involved in the Inspection process and receive information prior to and following inspection, and have an on-going opportunity to shape and develop the service provision to ensure it continues to meet the needs of the children and families it supports.

 

Resolving disagreements, mediation and making complaints

Children have an allocated Keyworker and it is hoped that a good relationship with the key-worker and an understanding of the child’s needs will enable most complaints to be resolved through open two-way communication.

Our belief is that every child has a voice, and a right to be heard. We have a ‘We are Listening’ format, we record through observation and use data collection and analysis to help us ‘hear’ the child’s voice.

There are systems in place to receive regular feedback from all stakeholders and use this to shape and develop the running of the home. We promote an open culture and our aim is to use feedback and see it as an opportunity for development. All complaints are recorded and actioned following Cornwall Council’s Complaints, Compliments and Comments Policy – 23.01.13 http://cornwallcouncilintranet.cc.cornwallonline.net/need-to-know/strategies-and-policies/compliments-comments-and-complaints/

Last updated: 28/09/2016

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