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Mackay, Ms Denise Karen
Services and organisations that have the Local Offer flash have filled out inclusion information, meaning that they meet the needs of people with Special Educational Needs and Disabilities (SEND)

I first registered as a childminder in 1997.  I have 5 children and 3 grandchildren. I co-childmind with my Daughter at her house with two of my Grandchildren.
Our emphasis is offering a home environment and learning through play, following the children's interests and especially making use of the lovely surrounding beaches and nature areas and using local attractions to support this.

I hold a level 3 qualification, Certificate in Childminding Practice and have over 27 years of experience in childcare.
We do on-going First Aid, Safeguarding and Food Hygiene training as well as attending courses regularly, updating & improving our knowledge and skills as appropriate.
I have gardens, and a playroom/craft room which leads into a secure enclosed garden.

As stated above, I work alongside my Daughter, she is also a registered childminder and holds a level 6 qualification in childcare, having a BA(Hons) Degree in Education and Training/FDA Early Childhood Education.

We both have cars with business insurance and we enjoy lots of outings to local attractions (having annual membership to most) and taking part in local events, our setting also includes visiting toddler groups, going swimming and to gym classes and are part of the Falmouth and Penryn childminding group which organises group events throughout the year.
Working together means we can provide flexibility to cover your needs and more individual care to all of the children, we are registered to care for more children (so have the flexibility when needed) but will never take our full quota on a permanent basis so we can provide a low child to adult ratio.
We offer funded places for the 15 hours per week for 2 year olds (who qualify) and for all 3 and 4 year olds and 30 hours from September 2017 for those who qualify. (More information is available to see the qualifying criteria)

Who to contact

Contact name
Denise Mackay
Contact position
01326 617231
07963 159812

Where to go


Penmere 0.1 miles

Bus stop 0.1 miles

Parking or the drive, road or layby

I co-mind with my Daughter at the above premises

Time / date details

Session information
Monday : 07:30:00 - 18:00:00
Tuesday : 07:30:00 - 18:00:00
Wednesday : 07:30:00 - 18:00:00
Thursday : 07:30:00 - 18:00:00
Friday : 07:30:00 - 18:00:00
Saturday : on request - on request

Other details


Table of costs
Table of costs
AmountCost Type
£4.50 Per Hour
£10 Afterschool Club
£35 Per Full Day
£7 Before school
School holiday rates are £25 for the first child, £20 subsequent children of same family plus entrance costs
After school care £10.00 up to 6pm including snacks and then hourly rate or part thereof after 6pm. ie to 6.30 is £12


Age ranges
From 0 months to 18 years

Inclusion within our setting

Dietary needs

Has provision
Experience with
Lactose free
Gluten free
Egg intolerance
Nut allergy
Dairy free
Can cater for all needs as required. We are vegetarian and offer mainly vegetarian food for snacks, however we acknowledge everyone has their own opinions and of course the children can bring and eat whatever food they like. I ask for the children to bring their own packed lunches (and tea if required) and am happy to prepare foods as necessary. Our snacks will consist of Fruit and Vegetables, we have a large vegetable patch in our garden that provides some of these at the right time of year, along with toast, crackers, sometimes crisps, bread sticks, popcorn etc, occasionally biscuits. We provide water for drinking, we do not use squashes. we try to provide wholesome healthy snacks without additives, we try to bake our own bread , biscuits and cakes.

Cultural provisions

Has provision
Open to all.
Languages spoken

We speak English but are happy to care from children who use other languages.  We have resources to translate and have previously cared for families who use English as a second language.  As long as families have basic English we are happy to learn from them. 

Pet provisions

Are there any pets at the setting?

Childcare information


Immediate vacancies
We have full time spaces available throughout the week except Tuesday We have after school spaces throughout the week, picking up from Marlborough,St Marys and St Francis schools daily Please call provider for details. - additional spaces available when working with an assistant.
Vacancy range(s)
From 0 years to 5 years (spaces available: 1)
From 4 years to 12 years (spaces available: 3)
Date updated

Funded places

3 & 4 year old funding
2 year old funding

30 hours free childcare

Offering up to 30 hours free childcare
30 hours partner details
Tessa Mackay

Opening times & facilities

Opening times
Opening times
DayOpening timeClosing time
Monday 07:30:00 18:00:00
Tuesday 07:30:00 18:00:00
Wednesday 07:30:00 18:00:00
Thursday 07:30:00 18:00:00
Friday 07:30:00 18:00:00
Saturday on request on request

School pickups

Offers pickups
St Mary's Catholic Primary School - Falmouth
Marlborough School
St Francis CE Primary School
We currently collect from these schools throughout the week and can do drop offs in the mornings to any of them

Inclusion details

Saint Piran's Flag
SENCo name
Denise Mackay

Early Years Local Offer response

Learning and development

Systems and strategies we have in place to identify children that may require additional support

  • I have over 20 years experience in working in childcare starting in the early 1990s and have attended extensive training in all areas of child development over the years

  • I can offer settling in arrangements tailored to you and your child’s needs, it is essential you and your child feel relaxed and secure and I welcome parents to stay with their child at first or have short sessions as required

  • I have initial discussion with parents and share information about routines, preferences and any record such as the red health book or learning journeys from a previous setting to ensure I know their needs

  • I make an entry assessment of each child’s development including an ECAT tracking form to help monitor communication and language development.

  • I complete a 2 year review to share with the parent/carer and also share this with the health visitor when they carry out their review

How we identify and support children's learning and development needs

  • I keep any training needs up to date and have experience in delivering the  EYFS since it was introduced in 2008

  • We have up to 6 children in the early years group to 2 adults at my setting: These small adult/child ratios enable us to support children well.  As I co-mind with my Daughter we may work together or independently on different days when we work alone we will have 3 children each and together we can have up to 6.

  • I share daily diaries, observations and written assessments including the 2 year old progress check to highlight any additional support that may be required.

  • I use parts of the babysdays online system, mixed with hand written and print outs from various systems, training and documents that I have found over the years. All of which will make up comprehensive learning journey for your child.  I will use which system suits each families requirements best. 

  • I communicate with and listen to parents throughout, at any convenient time, another very important aspect and quality to a childminding setting, we work alongside one another for the benefit of your child.

  • I share information with other child care settings if the child has dual settings by sharing the learning journeys and communicating by phone and/or visits as required

  • I take part in regular training including First Aid, Safeguarding every three years and any training that is relevant and interesting to benefit the children and our setting

  • I know how to make the appropriate referrals to other childcare professionals as over the years I have been involved in a variety of situations that required me to contact and work alongside various agencies.  I attend training and am part of the local childminding group so that I keep up to date with any changes and legislation

  • I invite parents to provide me with information about their child's learning at home by daily conversation and valuing anything that they may bring to show me and by sharing the learning journey. All of which help to develop the child’s confidence, self esteem and development.

Links we have to other agencies

  • I ask parents to share the red book and give me details of their Health Visitor. I give parents a copy of the 2 year check to take to the Health Visitor.

  • I attend local SENCO network meetings and have Senco contact details for advice and information

  • I use the Children’s Centre regularly for our local childminding group  monthly meetings

  • I have had previous contact with specialist teams, Social Workers, and TAC (Team around the child), Family Courts and CAMHS (Child and Adult Mental Health Services)

How we support children transferring to school

  • I go on school runs with the older children which give younger ones experience of the schools and routine for when they start school

  • I read lots of stories and have positive discussions about school, we may share photos of staff and premises

  • I think it is very important to teach children skills such as being independent going to the toilet and hand washing, getting changed and putting their own coat and shoes on as well as encouraging their confidence in asking adults for help if they need to, being prepared or what is happening next and being adaptable

  • I have an adaptable list in the learning journeys of areas we will of practiced and hopefully acquired the skills needed for settling in to school easily

  • I provide clear and detailed assessments for parents in their child’s learning journeys and a transition report to hand on to school.

  • I invite teachers to visit the setting (with parent’s permission)

  • We attend learning together sessions or school events when we are invited

  • I have attended training on transferring to school and have many years experience of how to best help each individual child with the transfer


Specialist skills or training our staff have

  • I have acquired varied experience and a very good understanding of children’s growth and development because I raised 5 children of my own and now have 3 Grandchildren and have been working in childcare with families from a variety of backgrounds over a 25 year period, working as a child minder, in a preschool, running a creche and volunteering at various primary schools

  • I have up to date mandatory training in  Paediatric First Aid, Safeguarding and Child Protection, Food Hygiene. I regularly attend cluster meetings and training opportunities to keep up to date and gain fresh ideas.My Senco training is up to date

  • I have attended other relevant courses over the years,  Makaton signing, epipen training, positive behaviour training, training on attachment, communication training etc I have a folder with all my training certificates in.

  • I would make sure I had the appropriate training to meet the needs of any particular child eg peg feeding should a family have specific needs

Support we offer regarding children's health and well-being

  • Any particular health issues would be fully discussed with parents/carers and updated as required

  • I work with parents to ensure routines for the children can be followed with regard to food/sleep and toileting and adapted as and when required, being two of us we are able to continue with home routines and care for the other childen so that no ones routines are disrupted

  • Children are taught good hygiene practices from an early age and  I make sure they have an secure understaning as to why it is important to keep ourselves clean.

  • I encourage self care and independence when the child is ready

  • I have a sickness/illness policy to reduce the risk of cross infection which is shared at our initial meeting and followed without exception we follow the Health Protection Agency (2010) Guidance on Infection Control in Schools and other Child Care Settings

  • Water is available at all times

  •  I offer healthy snacks, with water or milk and encourage the children to help in preparing them

  • I grow a wide variety of vegetables and fruits that the children will be able to eat when in season, we offer freshly home baked bread.

  • I am aware of food allergens and monitor what the children are eating. If a child in our setting has an allergy or intolerance these will be noted and food given will be in accordance with their needs

  • I can provide information about healthy eating ideas for packed lunches

  • I have attended the healthy eating for under 5's training scheme

  • I provide lots of opportunities for physical activity at the setting and we go on trips to local amenities and attractions, we try to get out every day throughout the year, I think this is a very important part of  every child physical and mental health, education and understanding and hopefully sets routines for life

  • I encourage children to talk about feelings and emotions using books, props, discussion times, small world play role play space and time as required

  • I am up to date with safe guarding training I teach the children road safety and other aspects about keeping safe from an early age by having topics throughout the year

  • I ensure that my setting is risk assessed on a daily basis, we have locks on the doors and gates, stair gates, smoke alarms and fire extinguishers. When we go on outings we have clear instructions that the children are taught from an early age to keep safe by staying with the group and what to do if they become separated, we wear hi vis jackets, hold hands so there is near no risk of anyone becoming separated.  We have fire drills and discuss the need for safety at home and while out                                                                                                                                         I provide a caring cosy home environment to nurture and support growth and development of each individual child

Ways we inform parents about how their child is being supported

  • Being a child minder we have daily contact with all parents, we have daily chats, communication through texts and emails and phone calls.

  • I share daily diaries for babies and toddlers and learning journeys with updates of our weekly activities, ‘next steps’, photos, termly assessments with opportunity for parent to contribute and ideas for them to try at home

  • I keep parents informed of our upcoming activities and plans and any dates that need recording through a regular Newsletter both emailed and available in paper copy and displayed by the front door

  • I may ask for feedback through questionnaires

  • My policies set out how I intend to keep their child safe. These are available to look at in our initial meeting and are emailed or given in paper copy when we sign a contract. I talk to the parents and keep them updated


Our complaints policy

  • I give parents opportunities to comment on my service, welcome constructive criticism and work with parents to resolve issues.  I am available at any time should a parent want to discuss anything. I clearly state we have an honest and open relationship and will provide confidentiality.

  • I display the Ofsted parents poster with ofsted contact details at the front door

  • I  provide the parents with a comments and complaints sheet in their welcome pack should they ever feel they need to use one

  • I  have a complaints policy given to each parent/carer at introduction

  • I investigate all written complaints,inform ofsted within 14 days and notify those complaining of any outcomes/actions taken within 28 days


Alterations we have made to make our building accessible

  • We are not able to make any physical changes to the property as it is rented, but we will adapt what we can should we need to so that all families feel included and able to use our setting.

  • We can alter the setting for specific impairments, taking direction from the parent carer

  • We do you have steps to your door and out the back door to the garden and parking is mainly available on the road outside the property but we could make the drive accessible should we need to

Facilities we have for personal care

  • We have a downstairs toilet with a stool for younger children and a changing area, we have three rooms downstairs so can provide privacy when needed

  • We prevent cross contamination during hand washing by giving the children their individual towel each day, washing our hands before eating.  We have individual plates at meal and snack times. Parent provide the main meal of the day, we provide vegetarian snacks morning and afternoon

  • The changing mat is cleaned with bacterial spray after each use and we use gloves and nappy bags which are placed in an outside bin straight after use

  • We have travel cots to sleep in and two or three rooms available or sleeping children two upstairs and one downstairs and cosy areas downstairs should the children want to rest without going to sleep.  We have separate bedding for each child, which can be supplied by the parent should they wish to do so

Specialist resources we have

  • a range of multi cultural toys and books, including positive examples of people of all ages and abilities is available, we rotate our toys regularly and have use of the toy library for specific needs and interests We know we can ask your local SENCO if we have any particular needs or advice

  • we have low level play table and varied choice of resources available at child level. We provide pens and paint brushes for all ages and abilities and have left handed scissors and white board templates when needed.  We have booster seats at tables as required

  • We have a variety of tactile and stimulating toys for all ages and abilities. Bright lights and musical toys, mirrors and have use the of sensory room at the Park Centre

How we include all children in activities, such as trips

  • All activities are planned and adapted to include all ages and abilities.

  • Trips are risk assessed and appropriate for the children attending based on their age and individual needs.  Risk assessment will ensure parking, access, toilet facilities are all appropriate

  • Any trips will be discussed in advance so parents and children are aware and we can plan together over any concerns

  • We have two 7 seater cars, both fitted with a range of car seats of all stages, we have a variety of pushchairs and buggy boards and front and back carriers suitable from birth to approx 3 years  

  • We can offer parents and carers to accompany us on trips should they want to

  • We sometimes plan trips with other childminders and a few times a year as a local group we have outing to attractions/events which is nice as the children feel part a group and make new friends

Last updated: 05/03/2018

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