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The Coroners' Court Support Service

The Coroners’ Courts Support Service (CCSS) is an independent voluntary organisation whose trained volunteers offer emotional support and practical help to bereaved families, witnesses and others attending an Inquest at a Coroner’s Court.

Our volunteers use listening skills, demonstrate empathy and show a non-judgmental and non-prejudicial attitude to support those attending. The volunteers build rapport and trust to enable those attending to identify and talk about their needs in order for them to fully understand and participate in the proceedings.

A Coroner’s Court can be a bewildering and confusing place to attend. Bereaved families and witnesses often have little or no understanding of the processes and procedures that occur and may feel that they have not been able to fully participate in the proceedings. This may have an impact on their ability to recover or move on within the grieving process. The very difficult circumstances surrounding the death that warrants an Inquest already makes the grieving process complicated and can often delay the normal, natural grieving process. The CCSS volunteers explain the processes, procedures and the remit of the Inquest thus helping those attending to have a much better understanding of their role within this, often frightening environment (indeed, some witnesses have attended an Inquest believing that they will be found guilty of a criminal offence and sent to prison). The relief they have felt once the volunteer has been able to explain the remit is palpable.

The volunteers face very distressed people every day from many different backgrounds, circumstances and lifestyles. It is vital that our volunteers are able to support everyone who attends with a non-judgmental attitude.

Helpline

Our trained volunteers, who also support in Court, volunteer on our Helpline offering emotional and practical support and are able to assist with any queries about the Inquest process. All support is free and confidential and can be over the phone or via e-mail.

The Helpline is available Monday – Friday 09.00-19.00 and Saturday 09.00-14.00.

The telephone number is 0300 111 2141 and email is helpline@ccss.org.uk.  

Who to contact

Contact name
Helpline
Telephone
0300 111 2141
E-mail
helpline@ccss.org.uk
Website
https://coronerscourtssupportservice.org.uk
Facebook
The Coroners' Court Support Service's facebook page

Where to go

Name
The Cornwall Coroner
Address
The New Lodge
Newquay Road
Penmount
Truro
Cornwall
Postcode
TR4 9AA
Notes

Currently The Coroners' Court sits in different venues for different inquests, The Coroners' Court Support Service will be provided at the venues that are used on the day of inquest

Time / date details

When is it on?
The Helpline is available Monday – Friday 09.00-19.00 and Saturday 09.00-14.00.
Time of day
Evening
Afternoon
Morning

Other details

Costs

Details
This is a free service provided by volunteers

Availability

Referral required
No

Last updated: 01/07/2019

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