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Poppins - Short Break Service
Services and organisations that have the Local Offer flash have filled out inclusion information, meaning that they meet the needs of people with Special Educational Needs and Disabilities (SEND)

The Short Break Service provides county wide planned residential short breaks for children and young people with learning disabilities and associated complex needs.

This valuable service, delivered in five resources countywide, enables carers to have a break from their caring responsibilities and for the young person to enjoy some independence with their peers away from their families.

Short break provision aims to provide a positive experience for each individual, and offers each child or young person the opportunity to join in with a variety of fun activities, alongside promoting social inclusion, and positive outcomes for young people as in the Every Child Matters agenda.

Poppins provides a service for children and young people with a range of needs, including learning disability and autistic spectrum condition (ASC). In addition they may also have a physical disability.

Situated in Gwennap, near Redruth, Poppins is a large bungalow which can cater for four people at one time. The young people who visit are allocated an appropriate peer group and are supported in their stays by an enthusiastic and dedicated team of staff. Both in-house and external activities, such as baking, trampoline, visits to local parks, beaches, walks, bowling, shopping trips are planned. Young people are encouraged to interact with others and to develop new skills.

Who to contact

Contact name
John Haydney
Contact position
Short Break Service Manager, Poppins
01209 822470
Parent organisation

Where to go

Church Lane
TR16 6BD

Other details


Age ranges
From 5 years 0 months to 17 years 11 months
Referral required

Inclusion details

Saint Piran's Flag
How we make our service inclusive

Poppins is a domestic five bedroom bungalow which has been tastefully adapted to provide access to all including wheelchair users. The bungalow consists of four young people’s bedrooms (this includes one assisted bedroom , with ceiling tracking and  an adjoining wet room), a staff sleep in room, two further bathrooms, a domestic kitchen, utility room, and a  large lounge/dining room, quiet area, office and sensory room.

Staff SEND experience

Poppins’ staff members undertake regular training as outlined in our Training and Development programme (according to individual Role Profiles). Courses vary in areas around:

  •  Safeguarding, health and safety, therapeutic parenting, child development, disability/specialist training, induction to Cornwall essentials, direct work, communication, computer skills, legislation, health and safety and supervision/management.
  • All staff have or are working towards a Level 3 Diploma in Children and Young People’s Workforce
How our service supports providers / schools / colleges

Poppins will ensure that children have an education, health and social care plan in place and the staff team will support each young person to achieve against this plan, in a way that is meaningful to the young person.

Each young person will be allocated a keyworker who will establish a collaborative relationship with the school and regular meetings will ensure appropriate information sharing and review of educational plans.

Staff will support the child with extra-curricular activities and be part of helping them celebrate their educational achievements.

 Collaborative working with supporting professionals such as: teachers and teaching assistants, SALT, OT, school nurse, consultant paediatrician will ensure that educational attainment is viewed in a holistic manner with regard for the young person, their individual needs and wishes.


Support at key transition points

The home supports children and families at key transition points by adopting a person centred approach. Key transitions include introductions to the home; changes in educational provision and preparation and transition into adulthood, or a placement change.

The staff are skilled in capturing the views and wishes of the young person and work in collaboration with the multi-agency team to ensure transition plans are child led and outcome focussed.

Other local or national support

All children in the home are supported to access community based activities. Information is available in the home for parents and children in regard to resources in the local community and parents are able to access information from the Family Information Service and Council for Disabled Children. The home is registered and regulated by Ofsted and parents and children are fully involved in the Inspection process and receive information prior to and following inspection, and have an ongoing opportunity to shape and develop the service provision to ensure it continues to meet the needs of the children and families it supports.

Resolving disagreements, mediation and making complaints

Please talk to us about your concerns and we will do everything we can to ensure you feel listened to and supported.

Children have an allocated Keyworker and it is hoped that a good relationship with the key-worker and an understanding of the child’s needs will enable most complaints to be resolved through open two-way communication.

If the child thinks that they are not being listened to, they can talk to a parent, independent visitor, advocate, social worker or alternatively contact ChildLine, OFSTED or the Children’s Rights Commissioner, or their independent reviewing officer.

We recognise that young people who receive respite in the home may be non-verbal and be unable to voice a complaint or understand corporate complaints procedures. Poppins use active listening techniques and are creative in how they listen to children’s views, record, and act on them. Our belief is that every child has a voice, and a right to be heard.

Last updated: 27/03/2017

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