npower Foundation Fuel Bank
Where is the npower Cornwall Fuel Bank?
The Fuel Bank is located at the Camborne, Pool and Redruth (Transformation CPR) Foodbank and available to Foodbank clients with a prepayment meter and who are struggling with their energy bills.
How do the Fuel Banks help?
The Fuel Bank vouchers provide around two weeks’ worth of gas or electricity** so people can immediately start using their gas and electricity again, and have some breathing space to resolve the underlying issues which led them into crisis.
Who to contact
Where to go
- The Centenary Centre
Centenary Methodist Church
- TR14 8HS
Time / date details
- Time / date notes
- Tuesday (Camborne) 1.30pm-3.30pm
- Wednesday (Redruth Salvation Army) 10am-2pm
- Wednesday Camborne 5.30pm-6.30pm
- Thursday (Camborne) 10am-12pm
- Friday (Camborne) 10.30am-12pm
- Monday (Redruth St. Andrew's Church) 10am-12pm
- Referral required
- Referral details
Step 1 – Individuals who are identified as being in need of emergency food by care professionals are issued with a foodbank voucher to redeem at their local foodbank.
Step 2 – When the individual goes to the foodbank with their voucher, the volunteers will chat to them about their energy needs. If the client has a pre-payment meter and is struggling to keep it topped up, the foodbank may offer to apply for a voucher on their behalf.
Step 3 – If the application is successful, a Fuel Bank voucher will be sent to the client via text message or another method if they do not have a mobile phone.
Step 4 – The client then takes their voucher to any shop with a PayPoint machine where it can be redeemed against electricity and/or gas using their pre-payment key or card.
Step 5 – Once the code has been redeemed, when the individual puts the relevant pre-payment key or card in their meter or meters, the money will appear as a credit.