NHS 111
From May 2013, there will be a new freephone number which will provide advice on appropriate NHS services to use for minor injuries and illness that require urgent care.
The 111 number will be available 24 hours a day, 7 days a week, 365 days a year, to respond to people’s healthcare needs in Cornwall and the Isles of Scilly when:
• you need medical help fast but it’s not a 999 emergency
• you don’t know who to call for medical help or you don't have a GP to call
• you think you need to go to A&E or another NHS urgent care service
• you require health information or reassurance about what to do next
Callers to 111 will be put through to a team of trained call advisers, who are supported by experienced clinicians. They will ask questions to assess callers’ needs and determine the most appropriate course of action, including:
• callers facing an emergency will have an ambulance despatched
• callers who can care for themselves will have information, advice and reassurance provided
• callers requiring further care or advice will be referred to a service that has the appropriate skills and resources to meet their needs
• callers requiring services outside the scope of NHS 111 will be provided with details of an alternative service
Who to contact
- Contact name
- Dr Andy Haywood
- Contact position
- Clinical Lead
- Telephone
- 01726 627800
Where to go
- Address
-
NHS CIOS
Sedgemoor Centre
Priory Road
St Austell
Cornwall - Postcode
- PL25 5AS