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NHS 111

From May 2013, there will be a new freephone number which will provide advice on appropriate NHS services to use for minor injuries and illness that require urgent care.

The 111 number will be available 24 hours a day, 7 days a week, 365 days a year, to respond to people’s healthcare needs in Cornwall and the Isles of Scilly when:

• you need medical help fast but it’s not a 999 emergency

• you don’t know who to call for medical help or you don't have a GP to call

• you think you need to go to A&E or another NHS urgent care service

• you require health information or reassurance about what to do next

Callers to 111 will be put through to a team of trained call advisers, who are supported by experienced clinicians. They will ask questions to assess callers’ needs and determine the most appropriate course of action, including: 

• callers facing an emergency will have an ambulance despatched

• callers who can care for themselves will have information, advice and reassurance provided

• callers requiring further care or advice will be referred to a service that has the appropriate skills and resources to meet their needs

• callers requiring services outside the scope of NHS 111 will be provided with details of an alternative service

Who to contact

Contact name
Dr Andy Haywood
Contact position
Clinical Lead
01726 627800

Where to go

Sedgemoor Centre
Priory Road
St Austell
PL25 5AS
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