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Access Training (S W) Ltd
Services and organisations that have the Local Offer flash have filled out inclusion information, meaning that they meet the needs of people with Special Educational Needs and Disabilities (SEND)

Access Training are based in St Austell and deliver high quality accredited training courses for industry in a wide range of subject areas including first aidhealth and safetyhospitality and licensed trade and security.

We are also one of the industry’s foremost providers of funded learning and support programmes for learners with Special Educational Needs. These offer customers Matrix Accredited Information, Advice and Guidance, one to one support, assistance with career development, training and sustainable employment opportunities across a wide range of industry sectors throughout Southern England and Wales.

Who to contact

Contact name
Gerald Banks
Contact position
01726 77600

Where to go

Access Training (South West) Limited
Access Training (South West) Ltd
7 Tregarne Terrace
St Austell
PL25 4BE

Our Head Office base is at the address above, however, we work on a peripatetic basis throughout the whole of Cornwall.

Time / date details

When is it on?
9:00am to 5:00pm Monday to Friday
Time of day
Session information
Health & Safety Courses, including Risk Assessment, COSHH
Food Safety Courses all levels
Licensed Hospitality Training Courses, various levels
Customer Service Course all levels

Other details


Do you offer a free or reduced rate to carers?


Age ranges
From 16 years 0 months to 70 years 0 months
Referral required
Referral details

Referrals can be made via our website, facebook, telephone or e-mail

Please feel free to contact us for further information, we will be happy to talk through your requirements.

Inclusion details

Saint Piran's Flag Hearing Loop icon Hoist icon Baby changing icon Disabled toilet icon Wheelchair icon Icon of two heads
How we make our service inclusive

As a peripatetic provider, when arranging a venue to meet we would ensure that the appropriate facilities would be available for that particular participant

Staff SEND experience

All our staff have Level 3 Advice and Guidance and as we are also a signposting organisation, we would ensure that each service the participant is directed to, their staff also have the appropriate level of training and or qualifications.

With regards the above training, we would also need to ensure that the person teaching the qualification required also has the appropriate teaching qualification and industry specific training.


How our service supports providers / schools / colleges

This service supports providers by ensuring that the Young Person has the relevant qualification for the Industry Sector they wish to move into and receiving Independent Advice and Guidance to ensure they make informed decisions.

Support at key transition points

This servcie would support the above through key transition point by working with the participant on a 1:1 basis and assisting them with any problems that may occur, and signpost to the most appropriate service provider/school/college, or any other appropriate provision that may be available to assist 

Other local or national support

We have a network of over 50 specialist delivery organisations throughout Cornwall who are all there to supply support to families and individuals.  Nationally we have links with specialist delivery orgnisations such as the RNIB, RNC for the Blind, Various specialist providers of Disability Living Equipment, Access to DWP provision such as:  Access 2 Work (2), Specialist Employability Support for the Visually Impaired.  We are fully up to date with what would also be available nationally with regards to supporting families.

Resolving disagreements, mediation and making complaints

We would enact our  Complaints/Compliments Procedure.


Any complaints or a compliment relating to our programme should in the first instance speak to their Keyworker, If the grievance is not resolved, you should contact Access Training Head Office by telephoning 010726 77600, or alternatively you have the right to complain to compliment in writing to the Directors of Access Training (SW) Ltd.  Issues raised will be dealt with promptly and effectively.  Receipt of a complain will be acknowledged on the same working day that it is made by fax or e-mail, Letters will be sent out first class on the day of receipt.

We undertake to treat the complaint confidentially and to investigate it impartially and thoroughly.  A written report will be sent within 10 working days, although every effort will be mace to respond in 5 working days, details of the investigation and our proposed remedial action will be included within the response, details of all complaint will be kept on file and used to assist staff training and annual performance appraisals.

If you are still unhappy with the response you receive from the Department Manager you may request that the Director reviews your complaint and the way in which it was dealt with. The Director will ensure that your complain has been dealt with fairly and in line with our policies and procedures.  You will receive further written response from the Directors within 10 working days of your appeal being received, although we will aim to respond in 5 working days.

Last updated: 03/08/2022

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