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Access Training (S W) Ltd
Services and organisations that have the Local Offer flash have filled out inclusion information, meaning that they meet the needs of people with Special Educational Needs and Disabilities (SEND)

Access Training are based in St Austell and deliver high quality accredited training courses for industry in a wide range of subject areas including first aidhealth and safetyhospitality and licensed trade and security.

We are also one of the industry’s foremost providers of funded learning and support programmes. These offer customers Matrix Accredited Information, Advice and Guidance, one to one support, assistance with career development, training and sustainable employment opportunities across a wide range of industry sectors throughout Southern England and Wales.

Who to contact

Contact name
Gerald Banks
Contact position
Advisor
Telephone
01726 77600
E-mail
julie.banks@accesstraining.co.uk
Website
www.accesstraining.co.uk

Where to go

Name
Access Training (South West) Limited
Address
Access Training (South West) Ltd
7 Tregarne Terrace
St Austell
Cornwall
Postcode
PL25 4BE
Notes

Our Head Office base is at the address above, however, we work on a peripatetic basis throughout the whole of Cornwall.

Other details

Costs

Do you offer a free or reduced rate to carers?
No

Availability

Referral required
No
Referral details

With regards to referrals, you can contact us direct or through an agency.

Please feel free to contact us for further information, we will be happy to talk through your requirements.

Inclusion details

Saint Piran's Flag Hearing Loop icon Hoist icon Baby changing icon Disabled toilet icon Wheelchair icon Icon of two heads
How we make our service inclusive

As a peripatetic provider, when arranging a venue to meet we would ensure that the appropriate facilities would be available for that particular participant

Staff SEND experience

All our staff have Level 3 Advice and Guidance and as we are also a signposting organisation, we would ensure that each service the participant is directed to, their staff also have the appropriate level of training and or qualifications.

How our service supports providers / schools / colleges

This programme is an alternative provision to schools and colleges, however, if whilst working with the participant they showed an interest in further education we would look to refer them through the appropriate channels to the appropriate venue.

Support at key transition points

This servcie would support the above through key transition point by working with the participant on a 1:1 basis and assisting them with any problems that may occur, and signpost to the most appropriate service provider/school/college, or any other appropriate provision that may be available to assist 

Other local or national support

We have a network of over 50 specialist delivery organisations throughout Cornwall who are all there to supply support to families and individuals.  Nationally we have links with specialist delivery orgnisations such as the RNIB, RNC for the Blind, Various specialist providers of Disability Living Equipment, Access to DWP provision such as:  Access 2 Work (2), Specialist Employability Support for the Visually Impaired.  We are fully up to date with what would also be available nationally with regards to supporting families.

Resolving disagreements, mediation and making complaints

We would enact our  Complaints/Compliments Procedure.

 

Any complaints or a compliment relating to our programme should in the first instance speak to their Keyworker, If the grievance is not resolved, you should contact Access Training Head Office by telephoning 010726 77600, or alternatively you have the right to complain to compliment in writing to the Directors of Access Training (SW) Ltd.  Issues raised will be dealt with promptly and effectively.  Receipt of a complain will be acknowledged on the same working day that it is made by fax or e-mail, Letters will be sent out first class on the day of receipt.

We undertake to treat the complaint confidentially and to investigate it impartially and thoroughly.  A written report will be sent within 10 working days, although every effort will be mace to respond in 5 working days, details of the investigation and our proposed remedial action will be included within the response, details of all complaint will be kept on file and used to assist staff training and annual performance appraisals.

If you are still unhappy with the response you receive from the Department Manager you may request that the Director reviews your complaint and the way in which it was dealt with. The Director will ensure that your complain has been dealt with fairly and in line with our policies and procedures.  You will receive further written response from the Directors within 10 working days of your appeal being received, although we will aim to respond in 5 working days.

Last updated: 28/02/2022

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