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Penzance Library and Information Service
Services and organisations that have the Local Offer flash have filled out inclusion information, meaning that they meet the needs of people with Special Educational Needs and Disabilities (SEND)


Council payments taken

Cash, cheque and card payments are taken during normal opening hours.

You can use the links below to make an online payment:

Specialist Council advisors available

  • A Council Tax Advisor will be available on Tuesdays only between 9am–1pm and 2pm-5pm.


  • We no longer have specialist advisors at the Penzance One Stop Shop. For help with your Housing Benefit or Council Tax Support query, please go to view our benefits pages or email or call 0300 1234 121.

Other services available:

Stonham Byan

  • Every Wednesday from 9.30am to 11.30pm (no need to book an appointment just drop in).
  • Stonham Byan Cornwall County-Wide Housing Related Information/Advice Line: 07710709527 (Lines open 9am-noon Mon-Fri) email:



Events and activities

  • Storytime runs every Monday from 2pm to 3pm.
  • Lego Club runs the last Friday of every month between 3.30pm-4.30pm
  • Computer classes for beginners do you need help using a computer? Volunteer computer buddies are available on most Mondays, Tuesdays and Thursdays from 10am to 12.30pm.
  • Readers' groups - group meet on the second Wednesday in the month, 2:30pm-4pm. Contact the library one stop shop for more details. 
  • Creative writing group - every fourth Thursday of the month, between 10.30 and 12.00.  If you are interested in joining the group then please contact for further information.
  • Special events - we have a wide range of events taking place in libraries including author talks, drop-in events and much more. Find out if there are any special events taking place in a library near you.

Art collection

  • Penzance Library has a comprehensive collection of Art books and exhibition catalogues.  The collection has an equal emphasis on Cornish and World Art and includes many rare and limited edition items. The art books available for loan are within the main library on the ground floor along with all of our Cornish art collection. The reference only general art books are located on the first floor in room 1.05 and are accessible from 9am to 12 noon Monday to Friday. Outside of these times, the room may be in use for wedding ceremonies so please check with the library using the contact number on this page if you are making a special journey to view this part of the collection. Alternatively, if there is a specific book that you wish to view please let us know and we will arrange for it to be available for you

  • Stock at St Ives Library reflects the modern schools of art featured at the nearby Tate of the West. It includes works on photography, fashion and design, and extensive information on the St Ives artists.

Who to contact

0300 1234 111
Parent organisation
Library Service

Where to go

Penzance Library and Information Service
St John's Hall
Alverton Street
TR18 2QW

Inclusion details

Saint Piran's Flag Wheelchair icon
How we make our service inclusive
  • Disabled access via the main entrance which has automatic doors
  • Library and One Stop Shop is wheelchair accessible
  • Nearest car parks Penalverne car park and Clarence Street car park
Resolving disagreements, mediation and making complaints

Please follow the Cornwall Council Complaints Form

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