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Kernow Ambulance Service

Transport for Mental Health

Kernow Ambulance Service is based in the South West of England. We provide specialist transport for mental health throughout the UK and Europe for people between the ages of 18 and 65. These include individuals with various mental health issues and learning disability. Our staff are experienced and fully qualified in the care and safe transfer of vulnerable people.

Our promise is to provide a service that is client centered, ensuring that the needs of the individual are fully assessed and met. We deliver a supportive service ensuring that the clients' experience of being transported is a positive one.

Staff employed include (both male and female) registered mental health nurses with managerial and front line experience, and who are able to offer a full range of skills ensuring that the clients' well-being is met whilst in our care, and health care assistants, all with over 3 years inpatient mental health and learning disability experience. All transfers are tailored to the individual needs of the client.

All staff are trained and compliant in

  • Basic life support
  • Airway management
  • Appropriate use of 'on board' medical devices
  • Delivery of health monitoring before and during transportation
  • Moving and handling techniques
  • Bespoke management of violence and aggression
  • Risk assessment tools

Section paper compliance, 'fit for transfer' (RMN only)

Addressing the issue of transporting people with specific care needs is central to our company ethos and philosophy. People with mental health problems or with a learning disability can find the world around them quite challenging and they respond with their own challenging behaviours.

To have to travel from one place to another presents its own risks and our service will provide the necessary personal security and corporate safety that good care provision demands.

The vehicle used provides the person with comfort and the attendance of staff appropriate to their need.

Every journey involves risk assessment and consideration of the person’s own preferences. This will determine the level of staffing. However, the person to be transported will always have an identified lead member of staff who is responsible for their safe journey.

The team comprises a group of members all of whom have experience of working with people who present challenging behaviours, including both mental health and learning disability.

Private Transport for Mental Health

Our specialist private transport service for people with mental health issues is based in Cornwall, South West England, but we cover all of the UK, for both 'pick up' and 'drop off' destination. Every journey is risk assessed and ambulance members are selected to maintain an appropriate skill and gender mix depending on the needs of the client. If you would like to find out more about what we do, who we provide our service for or any other questions you may have, please don't hesitate to ring us

Who to contact

Contact name
07847 069176

Where to go

10 Brunel Quays
Great Western Village
PL22 0JB
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