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Information & Guidance

The Family Information Service are not responsible for the content of information on the Service Directory. Any information and updates are solely the responsibility of the page owner.

Some of the events and services advertised on this website may have a limited offer at this time.

Discretionary Housing Payments

Discretionary housing payments are for people receiving housing benefit which is less than the amount of rent that’s being charged. A discretionary housing payment can also be claimed by people in receipt of universal credit and who need additional help with housing costs.  These are…
0300 1234 121.

Edible St Austell - Free Fruit

Use the map to find your nearest locations, or favourite fruits, and pop along when it's ripe. Remember to share. Edible St Austell is a simple idea: we can work together to grow tasty fruit for everyone. Sometimes it can be hard for people to afford healthy, organic local…

Energy Grants and Help with Heating Costs

Find energy grants and help with heating costs Check what money and other help you can get to reduce your energy costs through the GOV UK Grants Calculator.

Exceptional Relief Payments

These are discretionary payments available to working-age customers and are designed to help bridge the gap between your council tax support and the weekly amount of council tax payable for your home.  These payments are designed to help if you can show that you are suffering genuine…
0300 1234 121

Falmouth Information Service

Falmouth Library and Information Service (previously known as One Stop Shop) is the first Library and Information Service to transfer to a Town Council as part of Cornwall Council’s devolution programme, which is helping councils and communities take over local ownership, management and control of…
0300 1234 100
Services and organisations that have the Local Offer flash have filled out inclusion information, meaning that they meet the needs of people with Special Educational Needs and Disabilities (SEND)

Food for Families Penzance CIC

Food For Families is a food poverty organisation &emergency help parcels. Our best before basement store is open to anyone, all welcome. We make up emergency food parcels, depending on circumstances and how many people are involved including children/babies. We also like to give out…
07925298587

Foodbank @ St Columb Minor Church

The Foodbank provides emergency food to individuals and families.  If you are struggling and need food for your family please ask your local care professional or voluntary organisation for a voucher which we will exchange for three days worth of food. For advice on obtaining…
07810271202

Foodbank @ The Oasis Centre, St Columb Major

The Foodbank provides emergency food to individuals and families.  If you are struggling and need food for your family please ask your local care professional or voluntary organisation for a voucher which we will exchange for three days worth of food. For advice on obtaining…
07810271202

Free Food Drop: Pool

Free Food Drop every Saturday Bread, eggs and other foods available free of charge.

GOV.UK Benefits Calculators

Use an independent benefits calculator to find out: what benefits you could get how to claim how your benefits will be affected if you start work These are free to use, anonymous, and have replaced the Benefits Adviser service. Use them to find out about:…
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