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Information & Guidance

This information has been collected from third party providers therefore the Family Information Service and Cornwall Council cannot accept responsibility for the accuracy of this information and recommends that parents, carers, young people, residents and professionals check with providers regarding DBS (Disclosure & Barring Service) and OFSTED registrations and CQC registrations.

Please click here to find out more about important questions to ask when considering childcare and activities. Any information and updates are solely the responsibility of the page owner.

St Austell Information Service

The following services are available from the main reception View current planning applications (public registers) – online using the public computers A planning officer is only available via prior appointment Pick up planning or building control application forms Drop in a planning or building control…
0300 1234 100

START Clothing Bank St Austell

START Clothing Bank aims to support people in need by providing at no charge good, clean clothing donated by the community, supplying as wide a range of clothes as possible- from babies’, maternity and children’s clothes (hopefully including local school uniform items) and shoes to…

Step Change Debt Charity

Free advice to help you deal with your debts Our team of debt experts help 620,000 people a year to deal with their debt problems. With 25 years' experience, you can be confident that our advice is always based on what's best for you. Our…
Debt Advice: 0800 138 1111

Street Food Project - Penzance

Street Food Project is a hot meal service that operates 7 days a week, 365 days a year. This volunteer-led service was created to support Penzance's homeless and/or vulnerably housed, as well as families and individuals suffering from poverty. SFP volunteers and supporters cook hearty and…
07729621557

Surviving Winter Fuel Fund

Cornwall Community Foundation supports local charities, community and voluntary groups in Cornwall and the Isles of Scilly. We invest in grassroots, front line, volunteer led organisations who are making a positive impact in their area. Our aim is to overcome challenges of disadvantage, exclusion and…
01566 779333

Tax Credits Helpline

Tax credits are payments from the government. If you're responsible for at least one child or young person, you may qualify for Child Tax Credit. If you work, but are on a low income, you may qualify for Working Tax Credit. You can often get…
0345 300 3900

Truro Foodbank

Helping people in crisis in the Truro area by giving emergency food supplies. A Christian organisation which is part of the Trussell Trust Network.A voucher can be obtained from local care professionals and voluntary organisations (Citizens Advice Bureau,  Church Leaders, Christians Against Poverty workers, Community Police,…
07721711669

Truro Information Service

Council payments taken Cash, cheque and card payments taken during normal opening hours You can use the links below to make an online payment: Pay it - Cornwall Council How to pay your council tax - Cornwall Council Council tenants - pay your rent using allpay…
Services and organisations that have the Local Offer flash have filled out inclusion information, meaning that they meet the needs of people with Special Educational Needs and Disabilities (SEND)

Turn2Us

The Turn2us helpline gives information about the following subjects using resources available on the Turn2us website: Benefits including help to use the Turn2us Benefits Calculator Grants including help to use the Turn2us Grants Search Finding a local adviser using the Turn2us Find an Adviser tool.…
0808 8022000

UNEMPLOYED? GOT AN INTERVIEW? Free Dry Cleaning!

Unemployed? Got an Interview? At Timpson, we’ll help you look your best when times are tough so if you’re unemployed and going for an interview we’ll clean an outfit for you free of charge. This is available from 500 of our locations nationwide. You don’t…
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