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Guidance for Unpaid Carers COVID19 - Coronavirus

National Information:

  • Can I be tested for COVID-19 as a carer? |

    As of 4 May, the government has included unpaid carers in their latest list of essential workers who can be prioritised for COVID-19 testing in England. Find out more about about how to get tested, the process and what types of test are available on this page.

    Those who are over 65 in England also qualify for testing. You can apply on someone else's behalf online, with their permission, if they are not able to.

Local Information:

Coronavirus and Mental Wellbeing for Carers and Young Carers Guide by Cornwall Council

Key Support Links

These key links to support for people that need help with staying healthy and independent during the pandemic have been pulled together by Cornwall Council’s Adult Social Care Commissioning Team.

Kernow Adult Carers Service

Kernow Carers Service are offering the following support for carers; 

  • Access to a Carer Support Coordinator Mon-Fri, 12pm-1pm on our Facebook page
  • On the day call back service for carers who contact the Access Team and are in need of priority support. Access Team can be contacted on 0300 1234 131
  • Carers are being contacted via email, phone or letter and signposted to information that will help them access support in their local area if they are being affected by isolation.
  • Carers Assessments will continue to be available via telephone.

Referrals continue to be taken via the Family Information Service helpline number or email address 0800 587 8191

Carer's Forums are to be held virtually, via Zoom starting in June 2020. This is a great opportunity for those who have been unable to attend a forum in the past to get involved and see what they are all about. The meetings give carers an opportunity to discuss the services they receive and raise any concerns or issues they have or need advice about in regards their caring role. You can book onto a forum for free using Eventbrite.

Kernow Young Carers Service

Our support work with young carers will continue throughout this period, where possible we will be doing this via telephone or skype. We want to ensure that our young carers can access our team if they need to. Below is a list of staff and areas covered with telephone numbers and emails:

  • Rob Moule (North and East Cornwall)
    07921 940586 /
  • Karys Vanstone (East Cornwall)
    07921 494648 /
  • Lynsey Matthews (Mid Cornwall)
    07872 675059 /
  • Bronagh Perry (Mid Cornwall )
    07540 919340 /
  • Dawn Maddern (West Cornwall)
    07921 940587 /
  • Louise Tuffery (West Cornwall)
    07525 734312 /

If you are a young carer whose family is self-isolating and need some support or advice please contact us. We may be able to access essential items such as food. We can also use our short break funding to buy you a film or a book, perhaps there is a game you would like. Please email with requests, Amazon links would be very helpful.

Also, if your child is home from school, we may be able to help with school resources eg art materials, books etc.

Please keep yourself safe during this difficult period and we hope we will see you over the summer months

Referrals continue to be taken via the Family Information Service helpline number or email address 0800 587 8191

Kernow Young Carers 01872 321 486

Emergency Carers Card Scheme 18+

We are not currently accepting new applications as we are unable to process new cards due to remote working. We recommend completing this form in the mean time, and keeping it on your persons. It contains all the information you would need to supply in an emergency.

For all current card holders, the service will continue. 

If the person you care for is someone who is likely to wander off due to their condition, it is worth filling in a Herbert Protocol Form. In the event that they go missing it can make finding them much easier. Find out more information here: 

Cornwall Hospice Care

Cornwall Hospice Care is offering support via video call and telephone to patients and carers during this uncertain time.

Whilst our Community Friendship Cafes are temporarily closed, we can still offer information, support and signposting to those who are isolated and vulnerable in our communities.

This new service is available now so please call 01726 829874 to arrange a video or phone call with our Community Engagement team.

You can now join a Virtual Community Friendship Cafe with Cornwall Hospice Care and other supporting partners for advice and support.

Coronavirus Information and Support | Cornwall Council

Information on where and how to access local support. You can also email

Support during the Coronavirus Pandemic | Volunteer Cornwall

Volunteer Cornwall can put you in touch with local volunteers that can support you and the person you care for with the following:

  • Shopping & Prescription Collection
  • Telephone Befriending 
  • Key Worker Support

Email or telephone on 01872 266988

The Cornwall Link | Age UK

This online platform is a place for communities in Cornwall to connect and support each other through the Coronavirus. You can also or you can call 01872 266383 Mon to Fri 9am-4.30pm.

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